How do I return an item?
Learning Sciences International, LLC guarantees your satisfaction and offers returns within 30 days of merchandise receipt.
To ensure that your returned merchandise is credited properly, you must first contact Customer Service to obtain a return authorization number. Packages without proper return authorization will not be accepted. See below for instructions on returning your item(s).
Items returned will be refunded via the payment method used for the original purchase. Please note that shipping and handling charges are non-refundable.
DVD returns must be sealed in the original package unless defective. Defective returns are subject to the same constraints as other merchandise. Defective merchandise must be returned with the original packaging.
To return an item for any reason within 30 days of merchandise receipt:
Email our Customer Service department at firstname.lastname@example.org
Subject: Return Authorization Needed
Body of email: Order ID number Reason for return Item(s) you are returning
A return authorization number will be emailed to you within 2 business days.
Once your return authorization number is received:
Pack the item(s) that you are returning to us securely*Please allow 5-7 business days additional processing time if refund method is by check.
Enclose a copy of your packing slip or original order
Your credit will be issued within two to three business days after we recieve your package*
All returns and billing questions must be resolved within 30 days of merchandise receipt.